Service Summit 2026
The Service Summit, held in Düsseldorf on 4‑5 November 2026, combines a Service Summit and a Sales Summit. The programme features three master‑class tracks (ZUGSPITZE, MATTERHORN, MONT BLANC) covering AI‑driven voice assistants, people‑first AI, behavioral‑science‑enhanced call routing and agentic IoT. Keynotes and panels explore scalable customer service with AI, future‑proof digital tools, AI‑enabled sales forecasting, and the integration of AI agents into CRM and contact‑center platforms. Prominent exhibitors and speakers include Salesforce, Microsoft, Genesys, Zoom, Talkdesk, SAP, monday.com, Deloitte, Airbus, WEMAG, and numerous AI‑focused startups showcased in the Service and Sales Summit Startup Awards. Topics span AI‑powered experience orchestration, voice‑AI maturity frameworks, AI‑driven CRM, AI‑enabled sales leadership, and practical case studies from companies such as B. Braun, Lufthansa Technik, OBI, and Sky. The event also offers networking breaks, coffee sessions, and award ceremonies for top speakers and master‑class presenters, providing a comprehensive view of how AI and digital transformation are reshaping service and sales operations.
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